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High-speed, Atm-based Connection Allows Faster Access To Apple's Online Customer Support Channel


Diamond.Net won a multiyear contract to provide an Asynchronous Transfer Mode (ATM) OC3 network connection for Apple Computer's customer support center in Austin, Texas. Diamond.Net is building a global managed private ATM network, which it recently expanded by installing a private network access point (PNAP) in Austin, to allow business customers faster, more efficient access to the Internet.

An OC3 connection is one of the largest single connections to the Internet available today. The OC3 connection from Diamond.Net will function as a redundant Internet access point to Apple's existing DS3 connection to the Internet at the company's headquarters in Cupertino, Calif. The Austin location supports Apple's entire worldwide infrastructure for customers to access the online support center over the Internet, as well as for Apple employees to access the company's Intranet.

"After researching several other providers, we selected Diamond.Net to boost our online customer support channel because only Diamond.Net can provide a high-speed transit to most of the other major networks," said David Paul Zimmerman, senior network engineer at Apple Computer. "As an Internet-focused company, we don't want our customers to have to put up with frustrating bottlenecks from our end when they need support. Diamond.Net guarantees to maintain its bandwidth at certain levels, ensuring that our customers will connect to the Internet using the shortest possible path."

"Diamond.Net's managed private ATM network is based on the best and latest technology," said Andrew Gladney, president and chief executive officer at Diamond.Net. "We can provide Apple and in turn, Apple's customers, with the fastest, cleanest access to the Internet available, with minimal packet loss."

Diamond.Net, headquartered in St. Louis, Missouri, is a provider of secure full service global Intranet and Internet broadband digital network solutions for businesses. Diamond.Net is using full, clear channel DS3/OC3 fiber optics and satellite connectivity to create its own managed private ATM network. Utilizing self healing SONET technology with traffic relief pipes in each city to the other major private networks representing 90 percent of the Internet, Diamond.Net can provide a diverse, fully redundant network for corporate communications. Diamond.Net's national managed private ATM network will be in 15 cities by the end of 1996. Diamond.Net offers the fastest and cleanest routing system for the transfer and delivery of voice, video and data streams at speeds ranging from 128 Kbps to 622 Mbps (OC12), as well as frame relay connections at speeds up to 45 Mbps.


Burton Roberts, 3 Marni Profeta, Amie Soden,


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